Return & Refund Policy

At Mina, we strive to ensure that your snacks reach you in perfect condition. If you are not completely satisfied, we are here to help.

1. 7-Day Eligibility: You may request a return or refund within 7 calendar days of receiving your order.
2. Conditions for Return:
3. The item must be in its original, unopened packaging.
4. We cannot accept returns for items that have been opened or partially consumed due to food safety and hygiene standards.
5. Valid Reasons for Return/Refund:
6. The product received is damaged, expired, or defective upon arrival.
7. The wrong item or flavor was sent by our fulfillment team.
8. Process:
9. Please contact us at [Insert Email/Customer Service Link] with your order number and clear photographic evidence of the issue.
10. Once approved, we will provide instructions for the return. After we receive and inspect the item, a refund will be processed to your original payment method within 5-7 business days.